Refund policy

Returns & Refund Policy

At Aya, we take great care in the quality of everything we create. Please read our policy below before making a purchase.

Digital Products All digital products, including digital journals, are delivered instantly upon purchase and are non-refundable. As these are intangible goods that cannot be returned, we are unable to offer refunds or exchanges once the download has been made available.

Physical Products – Card Sets If you are unhappy with your purchase, we accept returns within 14 days of receipt, provided the item is returned in its original, unused condition. Return postage costs are the responsibility of the customer. Once we receive the returned item in satisfactory condition, we will process a full refund promptly.

If your order arrives damaged, please contact us within 14 days of receipt with photographic evidence and we will arrange a replacement at no additional cost to you.

Contact Us If you have any questions about your order or wish to arrange a return, please get in touch at [your email address] and we'll be happy to help.

Your statutory rights under the Consumer Contracts Regulations 2013 are not affected by this policy