FAQs
Frequently Asked Questions
How do I access my digital download?
Once your payment is confirmed, you will receive an email with a download link. You can also access your downloads at any time by logging into your account and visiting your order history. If you have any trouble, please get in touch via our website.
What format are the files?
All Aya digital products are delivered as high-quality PDF files, designed to be used on any device or printed at home.
Can I print my journal or card set at home?
Yes! All of our digital products are designed to be printed at home or at a local print shop. We recommend printing on good quality paper for the best experience.
What devices can I use my digital product on?
You can open and use your PDF on any device — phone, tablet, laptop, or desktop. We recommend using a PDF reader app such as Adobe Acrobat, Apple Books, or GoodNotes for the best experience.
Do you offer refunds on digital products?
Due to the nature of digital downloads, we are unable to offer refunds once a file has been accessed or downloaded. Please read product descriptions carefully before purchasing. If you experience a technical issue with your download, please contact us and we will do our best to help.
Can I share my download with someone else?
Your purchase grants a single-user personal licence only. Digital files may not be shared, gifted, or transferred to another person. For more information, please read our Digital Product Licence.
Can I use Aya products in a professional or group setting?
Our standard products are licensed for personal use only. If you would like to use our materials with clients, groups, or in a professional setting, please contact us to discuss a commercial licence.
I’m having trouble downloading — what should I do?
First, check your spam or junk folder for your download email. If you still can’t access your file, please contact us via our website with your order number and we’ll get it sorted for you.
Are your products suitable as gifts?
Absolutely. Our digital journals and reflection keeps make thoughtful, meaningful gifts. Simply forward your download email to the recipient, or purchase and download on their behalf.